Erin Baldassari, MARIN INDEPENDENT JOURNAL
Behind the push for a more regional, seamless integrated transit network.
It happens two to three times a week, Alex Rivkin says.
His Muni train runs a few minutes late, pulling up to the 4th and King Street station in San Francisco just in time for Rivkin to run frantically toward his departing Caltrain, only to see it pull away before he gets there.
Or vice versa: He’s standing on a Muni platform and, along with two dozen other people, pounding on a Muni train stopped at a red light that won’t open its doors to the travelers who just sprinted from the Caltrain station.
“It’s sadistic and cold-blooded,” said the frustrated San Francisco resident, who uses the two services, along with a city-provided shuttle in Mountain View, to get to his job at a South Bay pharmaceutical company and back home. “There is a lack of accountability for customer service, and it feels like these agencies just don’t care.”
He added, “I wish they would just talk to each other.”
Rivkin is not the only one who wants to see more cooperation and coordination among train, bus and ferry operators. At a time when regional leaders are considering asking taxpayers to back a proposed “mega-measure,” a $100 billion or more regional transportation sales tax, transit advocates say it’s more imperative than ever for the Bay Area’s more than two dozen transit agencies to work together and put customers first.